Title

AWS re:Invent 2023 - Scale organizational cloud knowledge & improve builder productivity (ARC207)

Summary

AWS has been continuously expanding its services, now offering over 300 fully featured services with deep functionality.
Rapid innovation, virtualization, and knowledge gaps are common challenges in the cloud industry.
AWS implements best practices to scale knowledge and improve productivity, including curated learning paths, identifying experts, and fostering technical communities.
Technical Field Communities (TFCs) at AWS are managed community mechanisms that focus on technology domains and industry use cases.
AWS encourages inclusive processes, goal alignment, time allocation for community participation, and proper resourcing for community management.
Collaboration and automation are key to maintaining and scaling these communities.
AWS Repost is a self-service mechanism for public knowledge sharing and community building, offering Q&A, curated content, and community groups.
AWS Repost Private was introduced for organizations to build private knowledge networks and communities, integrated with IAM Identity Center for SSO, and customizable with organizational branding and tags.

The pace of innovation in cloud services requires continuous learning and adaptation from the workforce.
Virtual work environments necessitate new ways of sharing knowledge and fostering collaboration.
Specialized communities within AWS, such as TFCs, are instrumental in scaling knowledge and expertise globally.
AWS's approach to building knowledge networks includes curated learning paths, mentorship, and a focus on high-impact projects.
Inclusivity and diversity in knowledge communities lead to more innovation and productivity.
Time allocation for community activities is essential to prevent burnout and ensure the retention of skills.
AWS Repost and AWS Repost Private are tools provided by AWS to help organizations scale their knowledge networks both publicly and privately.
AWS Repost Private offers a new way for organizations with enterprise support plans to create a branded, private knowledge sharing platform.
The introduction of AWS Repost Private reflects AWS's response to customer feedback for more private, organization-specific knowledge sharing tools.