Title

AWS re:Invent 2022 - J&J improves critical application resiliency w/IBM Consulting for AWS (PRT237)

Summary

• IBM Consulting has launched a new offering called IBM Consulting Platform Services on AWS, which combines AWS native capabilities with IBM consulting assets and products.
• The partnership between AWS and IBM has strengthened since 2019, with a focus on hybrid cloud and AI, and has led to successful client projects.
• IBM has a dedicated business unit for AWS, highlighting its commitment to meeting clients' cloud platform preferences.
• IBM's recent acquisitions, such as Towers and NordCloud, enhance its cloud service capabilities.
• IBM has surpassed 15,000 AWS certifications, 14 competencies, and 16 delivery programs.
• The partnership focuses on five key areas: SAP, modernization, data and technology transformation, Red Hat OpenShift service on AWS, and security.
• The session included a case study on Johnson & Johnson (J&J), detailing their challenges with application resiliency and observability.
• J&J faced issues with outages due to a lack of effective observability solutions, which impacted their supply chain system.
• The IBM Consulting Platform Services on AWS aims to provide full-stack observability, tool consolidation, DevOps capabilities, and real-time user experience monitoring.
• The offering includes incident analysis and management, observe and autoheal, and GitOps-driven pipeline and toolchain engineering.
• A successful MVP was completed for J&J, focusing on end-to-end observability and traceability for critical business processes, resulting in reduced mean time to identify, detect, and resolve incidents.

Insights

• The IBM Consulting Platform Services on AWS offering is designed to be asset-driven, with a significant portion of capabilities provided out-of-the-box, reducing the need for extensive customization.
• The partnership between IBM and AWS is strategic and focuses on delivering industry-specific offerings, indicating a trend towards specialized cloud services tailored to specific sectors.
• The case study of J&J highlights the importance of observability in maintaining application resiliency, especially for complex supply chain systems.
• The offering emphasizes the integration of AI and machine learning for predictive and prescriptive capabilities, aiming to improve operational efficiency and reduce incident response times.
• The observability solution for J&J demonstrates the potential for cloud services to provide a unified view of application and infrastructure issues, enabling faster and more effective problem resolution.
• The session suggests a growing demand for managed services that can handle the scale and complexity of modern cloud environments without requiring clients to manage these aspects themselves.
• The IBM Consulting Platform Services on AWS is positioned to address common challenges faced by enterprises, such as the need for full-stack observability, tool consolidation, and the ability to support modern application architectures.