Title

AWS re:Invent 2023 - Building a practice to optimize your customer’s resilience journey (PEX208)

Summary

Steph Rowan and Diego Del Mullen from the AWS partner organization discuss building offerings to support customer workload resilience.
Resilience at AWS is defined as the ability of a workload to recover from disruptions, meet demand, and mitigate issues.
AWS views resilience as a shared responsibility model, similar to security, with AWS responsible for the cloud's resilience and customers/partners responsible for resilience in the cloud.
Partners are essential in helping customers with resilience due to increasing complexity, regulations, and customer expectations.
AWS provides a go-to-market practice guide for partners, covering business commitment, technical readiness, building offerings, go-to-market strategies, and launch support.
Diego covers technical aspects of resilience, including foundations (assessment, observability, DevOps), designing resilient applications, and operations.
AWS Resilience Hub and AWS Elastic Disaster Recovery (DRS) are highlighted as tools for partners to assess and implement resilience strategies.
The session emphasizes the importance of resilience in customer satisfaction, differentiation of offerings, and revenue opportunities.
Attendees are encouraged to visit the AWS booth and contact the AWS partner team for further support.

Resilience is increasingly a focal point at AWS re:Invent, with 101 sessions dedicated to the topic, indicating its growing importance in the industry.
The shared responsibility model for resilience underscores the need for partners to be well-versed in AWS services and best practices to effectively support customers.
The emphasis on technical readiness and continuous learning for partners suggests that AWS is committed to providing ongoing education and resources to maintain high standards of service.
The presentation of AWS Resilience Hub and AWS Elastic Disaster Recovery as key tools for partners implies that AWS is investing in specialized services to streamline resilience practices.
The session's focus on resilience as a differentiator and revenue driver for partners indicates that AWS sees resilience not only as a technical requirement but also as a strategic business opportunity.
The call to action for partners to engage with AWS at their booth and through their regional organizations suggests a collaborative approach to resilience, with AWS actively seeking to support and work closely with its partners.