Title
AWS re:Invent 2023 - Collaborate within your company and with AWS using AWS re:Post Private (SUP205)
Summary
- AWS re:Post Private is a new service launched to help organizations build a community and increase cloud knowledge among developers.
- The service addresses challenges such as siloed discussions, lack of a unified knowledge base, slow community building, and unstructured training content.
- AWS re:Post Private offers a private space for collaboration within a company and with AWS, featuring curated content and a discussion forum.
- It integrates with AWS Identity Center for access control and allows customization of branding and content.
- The service includes features like tagging, content curation, gamification, expert validation of answers, and the ability to convert discussions into AWS support cases.
- AWS re:Post Private is designed to streamline collaboration, centralize knowledge, and improve productivity.
- The service is available in a free tier for six months and a standard tier at $12 per user per month.
- A demonstration showcased the admin and developer experiences, including setting up the service, customizing it, and using it for knowledge sharing and support.
Insights
- AWS re:Post Private is a strategic move by AWS to enhance knowledge sharing and collaboration within organizations while leveraging AWS expertise.
- The integration with AWS Identity Center and support for custom branding suggests a focus on seamless integration with existing enterprise systems and maintaining corporate identity.
- The service's emphasis on curated content and structured learning paths indicates AWS's understanding of the importance of organized and trustworthy information for effective learning and development.
- The ability to convert discussions into support cases and publish resolved cases to the community reflects a commitment to transparency and knowledge retention.
- The inclusion of gamification elements and expert validation points to a recognition of the need for engagement and trust in community-driven knowledge platforms.
- AWS re:Post Private's launch at re:Invent 2023 demonstrates AWS's ongoing efforts to provide value-added services that complement its core cloud offerings.