Title

AWS re:Invent 2023 - McDonald’s path to secure operational excellence on AWS (SUP203)

Summary

Paul introduced the session on securing operational excellence on AWS, emphasizing the importance of considering operations early in the cloud migration journey.
He discussed best practices across people, process, and tools, highlighting the need for skilled teams, automation, and cloud-native tools.
Approaches to building or strengthening operational foundations include DIY with AWS resources like the Well-Architected Framework, leveraging AWS Enterprise support services, outsourcing to partners, or using AWS Managed Services (AMS).
Betty from McDonald's shared their cloud operations journey, detailing their organized, prepare, operate, and evolve phases, and how they leveraged AMS for operational excellence.
Swati, the AMS service delivery manager for McDonald's, presented three use cases: cost optimization, driving business continuity, and security, showcasing tangible outcomes and benefits.
Paul concluded with calls to action, recommending prioritizing key operational pain points, reviewing the Well-Architected Framework, and partnering with AWS teams for guidance.

Early consideration of operational aspects in cloud migration is crucial for long-term success and maximizing ROI on cloud investments.
A solid operational foundation involves a balance of skilled personnel, automated processes, and the right tools, with a focus on security from the outset.
The AWS Well-Architected Framework is a valuable resource for guiding effective cloud operations and should be continually referenced and updated.
McDonald's experience illustrates that large-scale cloud operations require meticulous planning, role definition, and a focus on security, cost management, and technical debt.
Cost optimization in the cloud is an ongoing process that requires understanding, prioritizing, planning, and executing cost-saving measures.
Business continuity planning, including backup management using AWS Backup, is essential for rapid recovery from incidents.
Security, particularly vulnerability management, is a foundational aspect of operational excellence, requiring continuous assessment and improvement.
AMS can be a strategic partner in cloud operations, providing expertise, resources, and tools to help businesses operate, secure, and optimize their AWS workloads.
The session highlighted the importance of continuous learning and upskilling in cloud technologies to keep pace with innovation and maintain operational efficiency.