Title

AWS re:Invent 2022 - Deliver secure and seamless digital experiences, faster (PRT003)

Summary

Linda Su from MuleSoft at Salesforce discusses the challenges and opportunities in the public sector for delivering connected digital experiences.
A Salesforce and Boston Consulting Group report indicates only 12% of constituents feel digital government services meet their needs, highlighting the importance of self-service, efficiency, and omni-channel experiences.
IT modernization is essential for delivering innovation, increasing efficiency, and enhancing security, but is hindered by legacy systems, data silos, and manual processes.
MuleSoft's platform, particularly the MuleSoft Government Cloud built on AWS GovCloud, offers integration and API management to help public sector organizations overcome these challenges.
MuleSoft Government Cloud provides flexibility, scalability, end-to-end visibility, and enhanced security and compliance, leading to a 74% reduction in maintenance effort and cost for customers.
The Indiana Department of Child Services success story is shared, demonstrating how they used MuleSoft to comply with federal mandates, launch a digital child services portal, and respond to the COVID-19 outbreak effectively.
The API-led connectivity approach of MuleSoft is explained, emphasizing the reuse of APIs for faster project delivery and adaptability to change.
The session ends with an invitation to visit the Salesforce booth for MuleSoft product demos.

The public sector is under pressure to modernize IT infrastructure to meet the increasing demand for digital services that are secure, efficient, and accessible across multiple channels.
Integration challenges due to legacy systems and data silos are a significant barrier to innovation in the public sector, which MuleSoft aims to address with its platform.
The MuleSoft Government Cloud, leveraging AWS GovCloud, is specifically designed to meet the stringent security and compliance requirements of government agencies.
The success story of the Indiana Department of Child Services illustrates the tangible benefits of using MuleSoft, including compliance with federal standards, budget savings, and rapid deployment of critical services.
MuleSoft's API-led connectivity approach not only facilitates current project needs but also sets a foundation for future projects, allowing for greater agility and reduced time-to-market for new initiatives.
The session underscores the importance of choosing technology solutions that enable reuse and adaptability to ensure long-term value and return on investment.