Personalizing Patient Experience a Roundtable with Pwc and Nuvance Prt205

Title

AWS re:Invent 2022 - Personalizing patient experience: A roundtable with PwC and Nuvance (PRT205)

Summary

  • NuVance Health, a four-year-old health system in New York and Connecticut, was formed just before the COVID-19 pandemic.
  • NuVance focuses on addressing community health issues, particularly in heart and vascular disease, neurosciences, and cancer.
  • Innovation is a key part of NuVance's mission, with an emphasis on trying new things and failing fast.
  • The organization has a competitive market, which drives them to improve care and differentiate themselves.
  • NuVance Health is a non-profit 501, and they aim to use their margins for innovation and technological advancements.
  • The cloud has played a significant role in their strategy, particularly for data and analytics.
  • The CIO and Chief Data Officer roles are evolving, with a focus on being strategic partners and leveraging data for decision-making.
  • NuVance has embarked on a cloud transformation journey with AWS and PwC, focusing on analytics and data security.
  • The cloud transformation has provided NuVance with the flexibility to pivot and respond to industry changes and regulatory demands.
  • The partnership with PwC was chosen due to aligned visions and the desire to innovate and improve community healthcare.

Insights

  • NuVance Health's formation just before the pandemic presented unique challenges and opportunities for innovation in healthcare delivery.
  • The organization's focus on innovation and willingness to embrace failure as a learning opportunity is indicative of a shift in healthcare culture towards more agile and adaptive practices.
  • The cloud transformation journey is not just about moving infrastructure but also about leveraging data for actionable insights and competitive advantage.
  • The roles of CIO and Chief Data Officer are increasingly intertwined with strategic decision-making and require a broad understanding of technology, data, and healthcare business.
  • Data governance and security are paramount in healthcare, especially when dealing with sensitive patient information in the cloud.
  • The ability to pivot and adapt to changing circumstances, such as the COVID-19 pandemic, is a significant advantage that cloud transformation can offer healthcare organizations.
  • The partnership with PwC highlights the importance of shared vision and excitement for innovation between a healthcare organization and its consulting partner.
  • NuVance Health's approach to cloud transformation, with a focus on learning and internal capability building, is a model for other healthcare organizations considering similar journeys.