Title

AWS re:Invent 2023 - Implement, scale, operate & innovate: TennCare’s cloud strategy (AIM312)

Summary

• TennCare, Tennessee's Medicaid program, has significantly improved its service delivery by adopting cloud technology.
• The cloud journey has enabled quick and easy enrollment for Medicaid coverage, especially for newborns and rural residents, reducing paperwork and wait times.
• TennCare's cloud adoption has also aimed at cost reduction, with a focus on streamlining workflows and providing staff with better tools and technologies.
• Mike Connors from Deloitte presented the session, detailing TennCare's multi-year cloud journey, including the business case, challenges, lessons learned, and success factors.
• The presentation highlighted the importance of TennCare's mission to deliver services to citizens and the role of IT in supporting this mission.
• TennCare's cloud strategy includes a robust architecture that supports complex application ecosystems and integrates with various government and commercial entities.
• The cloud infrastructure has enabled rapid scaling, improved disaster recovery capabilities, and cost savings.
• TennCare is also exploring generative AI (Gen AI) to enhance its services, including a policy GPT to assist nurses with policy-related questions.
• The cloud journey is ongoing, with TennCare aiming to migrate all on-premise infrastructure to the cloud by 2024.

Insights

• TennCare's cloud journey has had a profound impact on the state's Medicaid program, demonstrating the transformative power of cloud technology in the public sector.
• The cloud strategy has not only improved service delivery but also resulted in significant cost savings and operational efficiencies.
• The use of generative AI is an innovative step for TennCare, indicating a forward-thinking approach to leveraging new technologies for better service delivery.
• The collaborative effort between TennCare and Deloitte underscores the importance of partnerships in successful digital transformation initiatives.
• TennCare's cloud adoption serves as a case study for other states and organizations considering similar transitions, highlighting the potential benefits and challenges of such a move.
• The focus on training and educating business staff on Gen AI suggests a commitment to ensuring that the workforce is prepared for technological advancements.
• TennCare's approach to cloud migration and AI integration reflects a balance between innovation and caution, ensuring that new technologies are implemented securely and effectively.