Title

AWS re:Invent 2022 - Cloud operations: A catalyst for innovation (SUP202)

Summary

Priyanka Chaturvedi, senior manager at AWS Managed Services, and George Irwin, director of engineering from SVH Media, discuss how cloud operations can accelerate business transformation.
The session addresses common challenges in cloud adoption, such as the skills gap, security risks, compliance, and the need for operational excellence.
AWS Managed Services (AMS) is introduced as a solution that helps businesses by managing routine cloud operations, allowing in-house teams to focus on migration and modernization.
AMS operates on five pillars of operational excellence: security, incident management, efficiency, resiliency, and compliance.
George Irwin shares SPH Media's journey to the cloud, highlighting how AMS helped them improve infrastructure resilience, standardize operations, and achieve cost optimization.
SPH Media plans to off-board AMS within 24 months, reflecting AMS's role as a temporary bridge to help organizations build their cloud capabilities.
The session concludes with a call to action for attendees to use AWS Repost for community-driven knowledge sharing and to provide feedback through a survey.

The skills gap is a significant barrier to cloud innovation, emphasizing the need for organizations to either develop in-house expertise or leverage managed services.
Security and compliance are top concerns for businesses moving to the cloud, and AMS addresses these by implementing over 150 security checks and compliance with standards like HIPAA, PCI, SOC, and GDPR.
AMS's approach to incident management and resiliency involves proactive detection and remediation, continuous learning, and iterative optimization, which can significantly reduce mean time to resolution.
Cost optimization remains a critical aspect of cloud operations, and AMS's involvement can lead to substantial cost savings by tuning auto-scaling, right-sizing resources, and eliminating unused instances.
The case study of SPH Media illustrates the practical benefits of AMS in a real-world scenario, showcasing improved operational efficiency, risk management, and the ability to focus on strategic initiatives like building a data lake and advertising portal.
The partnership model with AMS is designed to be temporary, enabling customers to eventually take full control of their cloud operations after achieving a certain level of maturity and expertise.