Title

AWS re:Invent 2022 - Owning End User Experience in an Internet World (PRT067)

Summary

Tyler Duzan from ThousandEyes discusses the challenges of maintaining end-user experience in a distributed internet world.
The shift from centralized IT to distributed environments has reduced visibility and control over networks and applications.
Cloud is the new data center, SaaS is the new app stack, home is the new office, and the internet is the new network.
Management paradigms are shifting towards identifying and escalating issues to the right provider for remediation.
ThousandEyes helps by providing visibility and insights into digital experiences through features like Internet Insights, path visualization, and time-correlated multi-layer views.
The platform offers global visibility, root cause analysis, and integration with existing workflows, including infrastructure as code and APIs.
ThousandEyes also facilitates communication between teams and providers with shareable data snapshots.
The service supports Customer Digital Experience (CDX), Workforce Digital Experience (WDX), and Enterprise Digital Experience, including SD-WAN and SASE monitoring.

The decentralization of IT infrastructure has increased complexity and made troubleshooting more challenging, emphasizing the need for advanced monitoring tools.
The ability to quickly determine whether an issue originates within one's own infrastructure or from an external provider is critical for maintaining service quality.
ThousandEyes' approach to collective intelligence through machine learning and global points of visibility reflects a trend towards leveraging big data for IT operations.
The integration capabilities of ThousandEyes with other systems and workflows highlight the importance of interoperability in modern IT ecosystems.
The focus on not just customer experience but also employee experience underlines the holistic approach needed for digital experience management in today's distributed work environments.