Title

AWS re:Invent 2023 - Atria Senior Living is empowering older adults with the power of voice (ALX101)

Summary

Atria Senior Living has integrated Alexa Smart Properties to empower their senior residents, providing them with voice-activated control and connectivity.
Chris Nall, CTO of Atria, oversees the integration of technology to keep residents connected with the community and their families, and to assist with staff shortages.
Atria manages 350 senior living communities with about 40,000 residents, offering independent living, assisted living, and memory care.
The use of Alexa has improved residents' day-to-day lives by providing information on community activities, meals, and enabling communication with staff and family.
Atria has seen a 50-75% increase in participation in community events and a reduction in non-emergency calls to staff due to Alexa's capabilities.
The deployment of Alexa devices was streamlined to a 5-minute setup per device, with centralized depots for configuration and distribution.
Atria plans to expand the use of Alexa for passive check-ins and staff communication, aiming to use the technology to enhance the well-being of residents and assist staff.

The integration of voice technology in senior living communities addresses both social isolation and operational challenges, such as staff shortages.
Atria's approach to technology adoption focuses on non-intrusive, passive interactions that respect residents' privacy and independence.
The deployment of Alexa Smart Properties at scale required overcoming challenges related to network infrastructure and device setup.
The adoption of voice technology by residents was facilitated by engaging community champions and providing intuitive, easy-to-use devices.
Atria's partnership with Ava Health and Amazon was crucial in customizing the Alexa experience to meet the specific needs of senior living communities.
The use of voice technology has had a positive impact on both residents and staff, improving engagement, communication, and overall satisfaction.
Atria's future plans include leveraging voice technology for more personalized resident experiences and enhancing staff productivity through automation and data insights.