Title

AWS re:Invent 2022 - Chase International: Always-on customer experience at scale (FSI308)

Summary

Colin Marden, an AWS Solutions Architect, introduces Chase International, a digital-only retail bank owned by JPMorgan Chase.
Paul Clark, CIO of Chase International, explains the decision to launch a digital bank in the UK, emphasizing the importance of customer experience and trust.
The architecture of Chase International is built on AWS to scale efficiently and securely.
Courtney de la Tour, an executive director and engineering lead, discusses the technical implementation, including account structure, observability, and microservices.
The talk covers the importance of autonomy for engineers, the use of guardrails for safety without hindering innovation, and the significance of incident response.
Chase International has successfully acquired over a million customers and 10 billion pounds in deposits since its launch.

Chase International leverages AWS to create a scalable, secure digital banking platform, focusing on customer experience and trust.
The bank's architecture is designed to be cost-effective, allowing it to scale across geographies and customer bases while maintaining low operational costs.
The use of microservices architecture enables Chase International to empower engineering teams to operate independently and maintain consistency where it counts.
The bank has implemented a robust incident response strategy, ensuring that the experts who built the service are the ones who manage alerts and incidents.
Chase International's approach to building its platform emphasizes tooling for automation, self-service optimization, and granting autonomy to engineers to foster innovation and efficiency.